Last updated: August 14, 2026

About these terms

These Terms & Conditions govern your use of the DIMIYO website and the purchase of products from Pinebrook Trading Limited. By using our website or placing an order, you agree to these terms.

Orders and acceptance

Submitting an order is an offer to purchase. We may accept or decline an order for legitimate reasons, including product availability, payment authorization, suspected fraud, or an error in product or pricing information. An order confirmation acknowledges receipt of your order and does not necessarily mean that it has been accepted.

Product information

We aim to present products accurately, but colours, packaging, and scent perception may vary between screens, batches, people, and environments. Product descriptions are not medical advice and are not intended to diagnose, treat, cure, or prevent any condition.

Delivery and returns

Shipping, delivery, returns, and refunds are governed by our Shipping & Delivery Policy and Returns & Refunds Policy, which form part of these terms.

Promotions

Promotions are valid only for the period stated, while eligible stock lasts, and subject to any stated exclusions. Promotions cannot be exchanged for cash or combined unless expressly stated.

Intellectual property

All content on this website, including names, text, photographs, designs, graphics, and trademarks, is owned by or licensed to Pinebrook Trading Limited. You may not use it without prior written permission except as allowed by applicable law.

Liability

Nothing in these terms excludes liability that cannot be excluded under applicable law. To the maximum extent permitted by law, Pinebrook Trading Limited is not liable for indirect, incidental, special, or consequential loss arising from use of the website or products.

Governing law

These terms are governed by the laws of HONG KONG. Courts located in HONG KONG will have jurisdiction, except where mandatory consumer-protection law gives you rights in your place of residence.

Contact

For questions about these terms, contact support@velpnore.com.