Last updated: August 14, 2026
Returns window
We accept return requests for eligible items within 14 days of delivery. To begin a return, contact support@velpnore.com with your order number and the reason for your request. Please wait for return instructions before sending anything back.
Eligibility
To be eligible for return, items must be unused, unopened, in their original condition, and returned with original packaging. Because fragrance and body products are personal-use goods, opened, used, altered, or damaged products are not eligible for return unless they arrived faulty, damaged, or incorrect.
Non-returnable items
- Opened or used fragrance, body, and home fragrance products
- Items without original packaging
- Gift cards, if offered
- Final-sale or promotional items, if clearly identified as non-returnable at purchase
Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5-10 business days after approval. Your bank or payment provider may require additional time to post the refund.
Return shipping
Customers are responsible for return shipping costs for change-of-mind returns or returns arising from customer-related reasons. Where an item is faulty, damaged, or incorrect, DIMIYO will cover the cost of return shipping.
Damaged, faulty, or incorrect orders
Contact us within 14 days of delivery at support@velpnore.com. Include your order number and clear photographs of the issue. Do not dispose of the product or packaging until we confirm the next step.
