For product questions, order support, or help finding a scent, our Customer Care team is here to help.

Email: support@velpnore.com
Customer Care hours: Monday–Friday, 9:00 AM–5:00 PM（HTK）
Typical response time: 1-3 business days

Please include your order number when contacting us about an existing order.

Tell us what you need help with. For order questions, include your order number and the email address used at checkout.