Last updated: August 13, 2026

Who we are

DIMIYO is operated by Pinebrook Trading Limited, located at RM 06, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG. In this policy, “DIMIYO,” “we,” “us,” and “our” refer to Pinebrook Trading Limited. For privacy questions or requests, contact support@velpnore.com.

Information we collect

We may collect information you provide directly, including your name, email address, billing and delivery address, telephone number, order details, customer service messages, and any information you provide through forms or newsletters.

When you use our website, we may also collect technical information such as device type, browser, IP address, pages viewed, referring pages, and cookie or similar technology data.

How we use information

We use personal information to process and deliver orders, provide customer care, prevent fraud, maintain website security, improve our products and website, comply with legal obligations, and send marketing communications where permitted or where you have given consent.

Sharing information

We share information only as needed with service providers that support our business, such as payment processors, ecommerce and hosting providers, delivery partners, email providers, analytics providers, and professional advisers. We may also disclose information where required by law or to protect our rights, customers, or business.

Marketing

You may opt out of marketing emails at any time by using the unsubscribe link in an email or by contacting support@velpnore.com. Transactional messages about an order will still be sent when necessary.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal compliance, and dispute resolution.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing of your personal information. To make a request, contact support@velpnore.com. We may need to verify your identity before responding.

International transfers

If we transfer personal information across borders, we will use appropriate safeguards required by applicable law.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the revised date.